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At Solstice Jewellery, we want you to be completely satisfied with your purchase. If you experience any issues with your product, we are here to help. Our return and refund policy is designed to make the process as hassle-free as possible. If your purchase breaks due to a manufacturing defect, please contact us immediately and we will replace it for you. If you need to return your purchase for any other reason, please ensure that the item is in its original condition and packaging. For any questions or concerns, please don't hesitate to contact us by email or on our customer service and we'll be more than happy to assist you.